I have been given a response of “no eta” for my replacement hard drive due to delays in Dell’s supply chain from China. Not to mention broke my entire student budget for the month. This whole situation snowballed into a technological nightmare. Power BI, Tableau, etc.) is nearly impossible when you’re not the administrator and cannot download these applications. I am a student, in my third year of business school, and let me tell you: trying to source a computer at various libraries during a pandemic, when you need specific software apps required to complete assignments (i.e. It is my own fault for not backing up my data - so I lost everything. Last Friday, after a BIOS update, I shut down my XPS13, and it never came back. I, unfortunately, do not share your same experience. First I will start with: I am truly glad and happy for you that you received timely and helpful service from Dell.
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